“We can’t change the hard, but we can change the experience of the hard.”

In an ever changing landscape, we are expected to communicate constant change, such as reorganizations, performance feedback, strategic pivots, and difficult business decisions, but few have ever been taught how. Too often, hard messages unintentionally create confusion, resistance, and unnecessary damage.

In this session, Farrah Mitra, Executive & Radical Candor Coach, shares a practical framework that helps leaders deliver challenging messages with clarity and empathy, creating trust, reducing burnout, and helping organizations move forward.

Participants will learn and practice the 3 steps to having these conversations in this interactive, hands-on session.

What you’ll take away:
- Learn a practical framework to high-stakes conversations. Attendees will learn a simple 3-step process to communicate clearly and with care during events such as organizational change, strategy pivots, tough performance reviews, no go-promotion decisions, and more.
- Lead conversations with the right mindset. Attendees will recognize less productive mindsets such as frustration, guilt, or dread and understand how to shift into a partnership-focused approach that enables them to communicate with confidence, empathy, and credibility.
-Communicating effectively is a process. Attendees will understand that communication doesn’t just end with the conversation, it’s an ongoing process that requires intentionality and trust.

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Farrah Mitra is an executive coach and advisor specializing in leadership, communications, and people strategy. A former Bain strategy consultant and HR executive at hypergrowth technology companies, she now supports the development of successful leaders across every industry. Farrah has coached executives at Fortune 50 companies, startups, and nonprofits and delivered more than 200 leadership workshops and keynotes globally. She is one of 15 Radical Candor coaches and the creator of the Communicating Change & Challenges framework, which helps leaders navigate and communicate change clearly and effectively with empathy, creating a more positive employee experience no matter how challenging the topic. You can reach her at farrah@greenreedgroup.com or on LinkedIn here.