Is Anyone using AI to Handle the Volume of Employee Policy Questions Your Team Gets?
Summary: Ingo de Pina, Ingo de Pina, discusses the motivation behind creating Poli, an AI assistant for People & Culture, to address repetitive HR inquiries such as PTO policies and leave requests. They express curiosity about how others in the community handle similar challenges and ask if AI tools are employed to deflect repetitive questions. Ingo is also interested in hearing about the use of repository-trained assistants and the barriers like trust and accuracy in adopting such tools. They offer to share insights from their proof-of-concept experience.
One of the things that pushed me to build Poli (AI People & Culture Assistant) was realizing how much time HR teams spend answering the same questions repeatedly: PTO policies, leave requests, compliance questions -across Slack, email, and hallway conversations.
Curious how others in this community are handling it:
Are you using any AI tools to deflect repetitive HR inquiries?
Has anyone experimented with a repository-trained assistant, and what were the adoption challenges?
What's the biggest barrier: trust, accuracy, employee skepticism?
I built a proof-of-concept to tackle this and learned a ton in the process. Happy to share what worked and what didn't but mostly just curious what you're all seeing in your orgs.
